Being a Telco Support Engineer at Unleashed includes:
Finding opportunities to optimize our services and support for our Vikings and JIM Mobile users.
Being able to detect patterns in the 1st and 2nd line service requests we receive, to ensure proper 3rd line support for more complex issues
(such as roaming, interconnection with other operators, number transfers, etc.).
Providing a customer-focused service in line with the agreed service levels with our third parties.