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Third Party Relationship Builder

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The role

Being a Third Party Relationship Builder at Unleashed includes:

  • Building a trustworthy relationship with various third parties, varying from telco partners, service partners to logistics providers. 
  • Following up on the different SLA’s agreed upon and making suggestions for improvements. 
  • Ensuring SLA’s meet the current and future requirements for performance, fault tolerance, reliability, scalability and availability.
  • Optimising our internal ticket flow from 1st, over 2nd to 3rd line support, recognising patterns, setting priorities and anticipating changes or improvements needed.
  • Taking responsibility in the incident management flow, when incidents have impact for or are caused by one of our third parties.
  • Working in a multidisciplinary context and in close collaboration with colleagues from Distribution, Marketing, Finance, Operations, Development and Customer Care.
  • Proactively looking for improvement in team efficiency and output if needed.

 

Sounds like a blast?

Your main responsibilities are

  • Maintaining and boosting a good relationship with our partners as business and requirements grow.
  • Recommending and implementing improvements in the way of working.
  • Providing guidelines to our partners to create awesome common practices. 
  • Keeping an eye on our stock levels.
  • Working together in a small, tightknit team of professionals who share your motivation.
  • Working in an agile, autonomous environment, and to go beyond “traditional” boundaries.
  • Communicating clearly, professionally and emphatically about your work, and understanding how it fits into the bigger whole.
  • Thinking critically, taking responsibility and improving yourself, your whole team (and why not even the whole company?).

 

You are the one

  • Who’s passionate about smooth operations, good results and top service.
  • Who has experience working in a similar role and with the large amounts of external parties that it brings.
  • Who is always looking for ways to optimise ways of working and creating win-win partnerships.
  • Who can look beyond the current requirements and plan for the future.
  • Who is flexible, capable of switching quickly and who likes to work ‘ad hoc’.
  • Who has all things mobile for breakfast.
  • Who thrives in a vibrant and agile environment.
  • Who works independently but thinks a a team.
  • Who’s fluent in English.
  • Who, after reading all this, says “This is it!”

 

Is this all you ever hoped for?

Then don’t waste time and apply. Send us an email at jobs@unleashed.be and provide:

  • A letter of motivation.
  • Your fancy good humor.
  • Your CV with your education etc.
Let's do this

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